Last updated: July 10, 2026
This Refund & Return Policy applies to all orders placed with Arctimus Labs LLC (“Arctimus Labs,” “we,” “us,” or “our”) through arctimuslabs.com. Because our products are sensitive reference materials supplied for laboratory research use only, this policy is designed to protect the integrity and safety of those materials. By placing an order you agree to the terms below.
1. All Sales Are Final
Due to the nature of the products we supply — sensitive reference materials intended solely for laboratory and analytical research — all sales are final and products are non-returnable once shipped. We cannot accept the return of, or offer refunds or exchanges for, products that have left our facility, except in the limited circumstances described below. This is a standard practice in the research-materials industry and exists because we cannot verify the storage, handling, or chain of custody of any product once it is no longer in our control.
2. Damaged, Defective, or Incorrect Items
We stand behind the products we ship. If you receive an item that is damaged in transit, defective, or incorrect (i.e., not what you ordered), you may be eligible for a replacement or refund, subject to the conditions in this section.
To be eligible, you must:
- Contact us at admin@arctimuslabs.com within 7 days of the delivery date;
- Provide your order number;
- Provide clear photographs of the item, any damage, and the packaging as received;
- Retain the item and all original packaging until the claim is resolved.
We may, at our discretion, request additional information or the return of the affected item before approving a claim. Approved claims will be resolved by replacement of the affected item or a refund to the original payment method.
3. Non-Qualifying Circumstances
The following are not eligible for refund, replacement, or exchange:
- Buyer’s remorse or a change of mind after ordering;
- Ordering the wrong product, size, or quantity;
- Products that have been opened, used, reconstituted, altered, or improperly stored after delivery;
- Delays or issues caused by an incorrect or incomplete shipping address provided by the buyer;
- Packages marked delivered by the carrier but reported as not received, where tracking indicates successful delivery;
- Refused, unclaimed, or returned-to-sender packages (see Section 5).
4. Order Cancellations
If you need to cancel an order, contact us at admin@arctimuslabs.com as soon as possible. We can only cancel orders that have not yet been processed or shipped. Once an order has entered processing or been dispatched, it can no longer be cancelled and is subject to the “All Sales Are Final” terms above.
5. Refused, Unclaimed, or Undeliverable Packages
If a package is refused at delivery, goes unclaimed, or is returned to us as undeliverable due to an address error, we will contact you upon its return. In such cases, original shipping charges are non-refundable. Any refund for the product portion, if offered at our discretion, may be reduced by a restocking or handling amount. Re-shipment will require payment of a new shipping charge.
6. How Refunds Are Issued
Approved refunds are issued to the original payment method used for the order. Please allow a reasonable processing period (typically 5–10 business days after approval) for the refund to appear, depending on your payment provider. Original shipping charges are non-refundable except where an item was damaged, defective, or incorrect through our error.
7. Chargebacks
If you have a concern about an order, please contact us first so we can work toward a resolution. Initiating a chargeback or payment dispute without first contacting us may delay resolution. We reserve the right to contest chargebacks that are inconsistent with this policy and to provide payment processors with order, delivery, and communication records.
8. Research-Use Acknowledgment
All products are supplied for laboratory research use only and are not for human or veterinary use, consumption, or clinical, diagnostic, or therapeutic application. This policy does not create any warranty of fitness for any particular purpose beyond the product specifications provided on its Certificate of Analysis.
9. Contact
All refund, return, and cancellation requests must be directed to admin@arctimuslabs.com with your order number. This is the fastest way to reach our team and begin resolution.
This policy may be updated from time to time. The version posted on this page at the time of your order governs that order.